PEARL HEENEN writes:
Good morning Mayor,
Apologies if I sound blunt and irritated but I am sure you would understand if you were in the same predicament.
We are in desperate need of assistance with regards to the water crisis we find ourselves in.
Not too sure if you are aware of all the issues – not many of your colleagues seem to be aware of any updates or even of the water situation we experience on a continuous basis in Glen Marais.
In the past two years, there have been continuous issues. I think it has come to the stage where we need to mention that Ekurhuleni needs to recognise the residents as their clients and thus assist to resolve the frustration. Hand-in-hand with this statement, there needs to be a commitment from the municipality to deliver as we pay for services which are currently non-existent.
The reason nothing has been done could be that your colleagues have not been informing you but now we are informing you and would appreciate prompt and constructive feedback. Feedback = confirmation of a plan to resolve with a working result.
Please may I ask that you peruse the below on behalf of all the residents in Glen Marais and then reply:
1. Could the council check if the operational team who deals with resolving the water issues in the area are trained to do their jobs? This would include the call centre that deals with the complaints.
In one hour I got three different stories from three different agents. Could you allocate one agent to do follow-ups every day?
This way they will not be confused as to whether a problem has been resolved or not. When I called this morning (October 30) at 6am they informed me they were not aware of the issue in our area. With the other two calls they were aware, plus stories about finding the leak and then a valve?
2. At noon I was informed there had been three pipe bursts in three different streets.
3. Is there any possibility of ensuring they have the correct equipment to find the leaks. I believe an external team needs to intervene to resolve the issue. Two days to find a leak, honestly!
4. That the community get clarity on the valid and current escalation process when we have electricity and water issues. The call centre is not sufficient, especially when you have been without water for four days. We would appreciate it if you could share this information with the residents, nothing like transparency.
5. Why are we not systematically ensuring that we correct the antiquated infrastructure? With all the double-time paid to repair the old system, let’s rather start in an area and replace with more reliable infrastructure.
6. The water tanker was removed in the evening. Please ensure when we have a water issue that there is water available at all times.
7. The community is amazed at how our water bills could increase when we don’t have water half the time? Please do take some time and advise how this is possible.
8. Advise how the municipality would deal with a fire when there is no water available. Surely this is a safety hazard?
9. Could you also explain the sanitation (health) issue with the toilets when there is no water?
10. How is it possible that on some days some streets have water then others don’t, yet the call centre says the entire area is affected. The next day we all don’t have water.
Please bear in mind that we have many elderly residents in the area and we need to be cognisant of their capabilities and financial situations (need to purchase clean bottled water). This, I hope, makes you reconsider how we deal with the water situation going forward.
Kempton Express did not receive a reply to its queries – Editor