ID, passport services to be disrupted as home affairs go paperless

The Department of Home Affairs will be moving to paperless applications for birth, marriage and death registrations, as well as the printing of parents’ details on their children’s passports.

Addressing the media in Pretoria on Wednesday, home affairs Minister Malusi Gigaba said the department has reached another milestone in rolling out its flagship programme of modernisation, which began in 2010.

“This system upgrade is part of ongoing enhancements of the live-capture system to improve service quality by modernising processes.”

“Documents will now be saved electronically and be easily retrieved upon request, as opposed to the old paper-based legacy system,” he said.

The live-capture system upgrade is scheduled to start on Friday. On this day, modernised offices, which are offices that accept smart ID card applications, will be unable to receive applications for IDs and passports from 2pm to enable system back-up.

However, offices will attend to people whose applications are already being processed.

During the implementation of this upgrade, services for smart ID cards and passports will not be available in the 184 modernised offices, including the department’s eHomeAffairs partners in the banking sector, with the exception of large offices.

All other services will be available, except for smart ID cards and passports.

The system upgrade entails minimal interruptions in the provision of ID and passport services between July 13 (from 2pm) to July 20 (until 4pm), with provinces affected at different times and to different degrees.

Gigaba advised clients needing ID and passport-related services to visit large offices as these will be fully operational.

System upgrade: Phase 1

• Birth registration for children 0 to one year will be automated, meaning that clients will no longer complete paper forms for birth registration. This will be more convenient for clients and will reduce opportunities for corruption and fraud.

• Marriages and deaths: This entails reprints of marriage and death certificates for clients that are already registered in the national population register (without filling paper forms).

• Printing of parents’ details in passports: once home affairs has completed the upgrade and fully implemented it in identified offices, the details of parents will be printed in the children’s passports.

  AUTHOR
Kempton Express

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