The City of Ekurhuleni has blamed “an influx of applicants for new driver’s licences and PDPs” for what residents perceive as poor service at Kempton Park Licensing Centre.
Kempton Express has received numerous complaints about the service, ranging from gates being locked to keep people out to too long queues.
Themba Gadebe, spokesperson for the metro, said the office hours at the centre is from 8am until 3pm.
One resident complained he arrived after noon on June 26 and found the gate closed.
“Currently we are having an influx of applicants for new drivers licences and PDPs. The gates are sometimes closed before knock-off time so that all applicants already inside can be served,” said Gadebe.
“This was the case on June 26. The gate was closed to accommodate all applicants already inside. The last applicant was served at 4.34pm on June 26, which was beyond the knock-off time for the officials.
“After all applicants have been served, cashiers must still balance money collected and reconcile the totals. Further note that for officials to work overtime, it needs to be pre-approved in terms of applicable policy for internal control and accountability,” he added.