Domestic travellers at OR Tambo to face a ‘silent airport’

AS from Wednesday, all microphones at the domestic departures terminal and gates at OR Tambo International Airport will be switched off.

Standard operating procedures for most domestic flights require that passengers start boarding at least 30 minutes before the scheduled departure time. From Wednesday, no passenger boarding calls will be made.

Passengers are advised to check their boarding pass and the flight information display boards for boarding times.

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The only instances where centralised terminal announcements will be made will be for irregular operations such as gate changes, flight time changes, security matters, system failures and customer service anomalies such as lost minors.

Spokesperson for OR Tambo International Airport, Leigh Gunkel-Keuler, says: “We have noted that a consistent issue for passengers in independent customer surveys is noise levels in airports. A particular concern for customers is the number and frequency of calls to board and calls for individual passengers who have checked in and then apparently gone missing.”

She says that many international airports have adopted a “silent airport” policy in an effort to improve airport ambiance.

“We remain focused on providing the best passenger experience and this move is part of trying to meet customer expectations,” she says.

“We trust that passengers will exercise vigilance and appreciate their individual responsibilities in going to the boarding gate and boarding the aircraft in good time,” says Gunkel-Keuler.

Kempton Express

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